Report an urgent problem

Call us if there is an incident that requires an immediate response on our part. For example, this may include:

• leakage of the water or central heating system and flooding of the premises • no electricity in the staircase • sewage malfunction • malfunction of the entry gate do the garage hall

Report a malfunction

Have you noticed something on your housing estate that needs repair but not immediate intervention? Send an email to let us know about problems such as:

• burnt-out bulb • staircase entrance door not closing • gate remote control not working • roof leakage

Resident's Guide

Are you interested in practical issues concerning the housing estate, such as repairs, balcony or common parts? Wondering what is a malfunction and what is a fault and how to report them? Or: who is the administrator and on what terms can I contact them? Or maybe you want to know more about Easy House? Download our guide to always have the most important information at hand.


Property Manager comprehensively takes care of the facilities entrusted to his care, acting for the benefit of residents and owners in the area of common property. The scope of their basic duties includes: taking care of the technical condition of the property and the safety of users of the premises and their immediate surroundings (including: inspections and periodic technical reviews); keeping financial and accounting records and records related to the technical condition of the building (including: the construction site book); representing the cooperative in contacts with public administration, courts or service providers.

Easy House operates in the whole Pomeranian Voivodeship, effectively administering properties in Gdynia, Sopot and Gdańsk among others. We are also ready to open branches in other Polish cities.

The legal basis for the activities of a property manager is the Real Estate Management Act of 21 August 1997 (consolidated text, Journal of Laws 2021, item 1899), Chapter 3 of which concerns real estate management. The basic document regulating the principles of functioning as well as rights and duties of the members of a housing community is the Apartment Ownership Act of 24 June 1994 (consolidated text, Journal of Laws 2021, item 1048). Although a significant role is also played by internal documents created by its members: statutes, regulations and resolutions as well as court rulings.

Sometimes in common language the terms “administrator” and “manager” are used interchangeably. However, property administration covers a narrower range of activities, such as carrying out necessary repairs and maintenance, cleaning the property, collecting rent payments and maintaining correspondence. Much more responsibility lies with the property manager, who according to the content of art. 184a. of the Real Estate Management Act conducts business activity concerning management of the building and within the scope of his profession he provides comprehensive care of the facility entrusted to the manager by the owner or the cooperative. The manager may outsource some of their duties to an administrator.

These two entities – a housing cooperative and a housing community – have different legal status and different specifics of activity. A housing cooperative (SM) is an economic entity that has legal personality and operates under the Act of 16 September 1982 – Cooperative Law and the Act of 15 December 2000 on housing cooperatives and based on registered statutes. Members of a cooperative have a cooperative ownership right to real estate or a cooperative tenancy right to real estate. In turn, a housing community (WM) is an association of residents that does not have legal personality and is not an economic entity. However, it has legal and judicial capacity. A member of the community may be any person who, under a notarial deed specifying the rights and obligations arising therefrom, acquired the ownership right to premises. It is possible to separate a real estate from the resources of a cooperative and create a housing community.

E-file is an internet platform used for efficient communication between the residents and the property manager. Thanks to the use of this modern solution the members of the community can vote remotely, review the content of resolutions and regulations, as well as check the settlements of payments made by them. Using a standard web browser, each resident gains access to their own online record file – all that is needed is a personal ID and password.

The task of the management board is to manage the affairs of the community and represent it outside as well as in matters between the community and the owners of individual premises. The management board itself undertakes the activities of ordinary management, such as, for example: handling the current issues related to normal operation, maintenance and administration or collecting service charges. On the other hand, actions exceeding the scope of ordinary management require a relevant power of attorney and a resolution with the consent of the apartment owners. The responsibilities of the management board of a housing community also include: making settlements through a bank account and submitting annual reports on its activities to the owners of premises, as well as convening meetings of all the owners of premises at least once a year, no later than in the first quarter of each year.

Report a malfunction

Contact form

* required fields